FAQ
Frequently Asked Questions
How can I place an order?
Browse our collection, select your preferred product and add it to your basket. Proceed to checkout to complete your purchase.
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Do you offer delivery?
Yes. Delivery options and applicable charges will be displayed during checkout based on your order and delivery location.
How long will my order take to arrive?
Delivery times depend on the delivery option selected and the destination. The applicable delivery information will be provided during checkout and/or in your order confirmation.
Can I return my order?
Returns and cancellations are subject to our returns policy and applicable consumer rights. Please review our Returns & Refunds information before placing your order.
What if I receive the wrong or damaged item?
Please contact us as soon as possible with your order details and photographs of the issue so we can assist you.
Can I contact M17 before ordering?
Absolutely. If you need help choosing a product or have a question before placing your order, contact us at hello@m17signature.com or +44 7466 680204.
Do you offer bridal makeup and hairstyling?
Yes. M17 Signature offers bridal makeup and hairstyling services. Please contact us for availability and booking information.